Get In Touch

We'd love to hear from you. Whether you have questions about our products or need personalized beauty advice, our team is here to help.

Call Us

+256 700 607 175

+256 792 554 189

Email Us

genrecosmetics@gmail.com

We reply within 24 hours

Visit Us

Kireka - Kampala

P.O. Box 860863

Hours

Mon - Sat: 9AM - 6PM

Sunday: Closed

Send us a Message

Why Contact Us?

Have questions about our medicated cosmetics or health supplements? Want personalized recommendations? Need bulk orders? We're here to provide expert guidance and exceptional customer service.

Common Inquiries

  • Product recommendations for your skin type
  • Bulk orders and wholesale pricing
  • Ingredient information and allergens
  • Partnership and distribution opportunities
  • Returns and warranty information

Response Time

We aim to respond to all inquiries within 24 business hours. For urgent matters, please call us directly during business hours.

Frequently Asked Questions

Find answers to common questions about our products and services

Are your products suitable for both men and women?▼

Yes! We offer specialized lines for both men and women. Our cosmetics are formulated to address specific skin concerns for each gender while maintaining our high quality standards.

Are your products dermatologist tested?▼

All our medicated cosmetics are formulated with dermatological expertise and undergo rigorous testing to ensure safety and efficacy for all skin types.

Do you offer free consultations?▼

Yes! We provide personalized beauty consultations. Contact us at +256 701 007 175 to schedule a free consultation with our experts.

What is your return policy?▼

We offer a 30-day money-back guarantee on all products if you're not completely satisfied. Please contact us for easy returns.

Can I place bulk orders?▼

Absolutely! We offer wholesale pricing and bulk orders for businesses and retailers. Contact our sales team for custom packages.

How do you ship orders?▼

We provide fast, reliable shipping throughout Uganda. Orders are carefully packaged to ensure products arrive in perfect condition.